Returns

FREE Returns:

You can test drive your dog’s new Toby & Ace in your home for a full 60 days. If at any point during that 60 days, you or your pet is not satisfied with your purchase, you can return your order for a full refund or exchange

All we ask is the following:

  • Please contact us before returning the product so that we can provide the proper return address and send you any packaging materials, if needed.
  • We can not accept returns on beds that have been ripped, chewed, or soiled with urine, vomit, and/or feces.

Once your return is received and inspected by our workshop (usually within 5 business days of receipt), your refund will be processed. A credit will be automatically applied to your credit card or original method of payment within 7 business days.

A full refund will be issued for all returns received in acceptable condition.

Note: This return policy only applies to orders placed directly from Toby & Ace either on tobyandace.com or via live chat. If the purchase was with another business, your order is subject to the return policy of the business where the order was placed. Toby & Ace has no influence over the return & refund policies of other businesses that carry Toby & Ace products. For guaranteed free shipping & returns, order directly on tobyandace.com.