Getting started:

How do I assemble my Buddy Bed?

We've got you covered! Check out our user-friendly assembly tutorial on YouTube for step-by-step guidance on setting up your Buddy Bed.

My item is too big/too small; what should I do?

Pets come in all shapes and sizes, and we're here to help you find the perfect fit. Our website features a handy sizing guide, and each size is clearly defined:

  • Small: 26”x18”x7”
  • Medium: 34”x23”x9”
  • Large: 40”x31”x11”
  • X-Large: 46”x38”x12”

For a precise selection, refer to our sizing guide and dimensions. If you need a different size, no worries! Visit our hassle-free returns portal here for a smooth exchange process. Our dedicated team is ready to assist you every step of the way.

Can I return my order?

Absolutely! We want you and your pet to be happy. Take a full 60 days to test drive your new Toby & Ace. If you or your furry friend aren't completely satisfied, return your order for a full refund or exchange.

Is return shipping free?

While return shipping costs are your responsibility and non-refundable, we want to make the process as easy as possible. For items over $75, consider using a trackable shipping service or opt for shipping insurance. Your peace of mind matters to us.

When will I be able to track my order?

We've got your order journey covered! Once you've successfully placed an order, expect an email confirmation right away. When your order ships, a second email will follow, and your tracking number will be active within 48-72 hours. We're here to keep you in the loop!

How does the warranty work?

We've got you covered! Here's the lowdown on our warranty:

60-Day Return Policy:

You can return your order within 60 days of delivery. We want to make sure you're 100% satisfied.

10-Year Foam Guarantee:

We stand by the quality of our products. Enjoy peace of mind with a 10-year warranty on the foam. If it becomes deflated within that time, we've got the replacement covered.

Damaged Bed? We're Here to Help:

If your bed shows any signs of damage within the first 60 days of delivery, reach out to our friendly customer service team. Please keep in mind that if the damage is caused by something other than regular wear and tear, we might not be able to provide a free replacement.

Your comfort and satisfaction matter to us, and we're here to ensure you have the best experience with our products.