Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, send us an email at support@tobyandace.com.

NOTE: We can not accept returns on beds that have been ripped, chewed, or soiled with urine, vomit, and/or feces.

Shipping for Returns and Exchanges

Contact customer support via our website for returns.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

The time it may take for your exchanged product to reach you may vary depending on the shipping address.

If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.